iWeb Communities: Blog

Update – 2012-05-14 8:30 EST – The maintenance for the Control Center has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If you have [...]

Update 2012-05-10 15:00 EDT – The incident has been successfully resolved. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally. We apologize for any inconvenience this situation may have caused. If you have any questions, please do not hesitate to [...]

Update 2012-05-01 10:15 EDT – The incident has been successfully resolved. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally. We apologize for any inconvenience this situation may have caused. If you have any questions, please do not hesitate to [...]

Update – 2012-04-26 09:30 EST – The maintenance for the Control Center has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If you have [...]

EN – ES

Here is the Post Mortem of the network incident of April 17th, 2012 that affected the first network segment of our iWeb-NE data center. The affected network segment houses approximately 25% of our Smart Server clients. Customers with classic, colocation and cloud servers have not been affected by this network incident.
At 12:15 EDT, [...]

The incident’s post mortem is available here.
–
Update 2012-04-17 22:00 EDT – All servers should be online. If you are still experiencing network connectivity issues, we invite you to submit a server outage ticket in your customer hub at https://hub.iweb.com/en/ and we will follow-up by mail.  If you already have an open ticket we will get [...]

Update 2012-04-17 13:45 EDT – The network incident has been successfully resolved. The customer hub interface is now also fully functional. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally. We apologize for any inconvenience this situation may have caused. [...]

Update – 2012-04-10 09:00 EST – The maintenance for the Control Center has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If you have [...]

Update – 2012-03-29 00:15 AM EDT – The maintenance for our phone system has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If you have any questions, [...]

Update 2012-03-28 3:00 PM EDT – The synchronization of our mirror has now completed and Debian operating system installations and reinstallations are now back to functioning normally for Smart Server clients. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We [...]

Update – 2012-03-27 09:35 EST – The maintenance for the Control Center has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If you have [...]

Update – 2012-03-19 7:00 EDT – The maintenance for our phone system has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If you have [...]

Update – 2012-3-14 10:15 – The maintenance for our mail servers Jinn and Lumiva has been successfully completed. No impact on services were noted. Systems will be monitored closely for any issues.
We thank you for your comprehension.
___
Affected services: Jinn and Lumiva email infrastructure
Impact: No service outage is to be expected
Start: Wednesday, March 14, 2011 [...]

Update – 2012-03-08 09:00 EST – The maintenance for the Control Center has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If you have [...]

Update – 2012-03-09 @ 02:00 AM EST – The maintenance for the phone system has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If [...]

Update: 03:00 EST – Maintenance was successfully completed and took only 3 hours. All services are now up and running. If you have any questions please contact our technical support team (http://www.iweb.com/contacts/).
–
Service affected: Control Center
Start: between 00:00 EST and 6:00 EST on Wednesday, February 15, 2012
Maintenance duration: 6 hrs.
Impact: Control Center unavailable during [...]

Service affected: Electrical equipment of iWeb-CO
Start: Wednesday, February 15, 2012 from 6:00 am EST to 15:00 EST
Maintenance duration: 9h
Impact: No impact is anticipated.
Following the maintenance conducted two weeks ago, we will proceed with minor work on the Nun’s Island iWeb-CO building’s electrical systems on Wednesday, February 15, 2012 from 6:00 am EST to [...]

Update 16:20 EST: Maintenance is now over. Control Center is available again. If you have any questions, or need to open a support ticket, please contact our technical support team via the customer hub (http://hub.iweb.com/contacts/). Thank you for your patience and your understanding.
–
Update 16:00 EST: Maintenance is still ongoing. Next update at [...]

Update 09/02/2012 17:40 EST – The incident affecting our network network is now resolved. Note that a few servers are still experiencing connectivity issues. As these problems are not necessarily connected to the network outage we experienced, we must investigate them manually one by one. If you have already created a ticket, there is [...]

Update: 2012/01/31 9:00 EST -  Maintenance was successful. All services are now up and running.
–
Service affected: Control Center / Customer Hub
Start: Tuesday, January 31 between 8:00 and 9:30 EST
Maintenance duration: 90 min.
Impact: Control Center unavailable  during the maintenance. Customer Hub may temporarily display random blank pages.

A maintenance is planned on our systems, which will [...]

Update: Maintenance was successfuly conducted. All systems are now powered normally.

–

Update : Maintenance will now be conducted on Thursday, January 26 and Friday, January 27.

–
Update: we must postpone the maintenance to a later date. A new date will be announced on this blog as soon as possible. Thank you for your attention.

–

Service affected: Electrical equipments [...]

Update: Maintenance is compleed and was successful. All services are now up and running.
–
Service affected: Control Center / Customer Hub
Start: Wednesday, January 25 between 8:00 and 9:00 EST
Maintenance duration: 60 min.
Impact: Control Center / Customer Hub unavailable  during the maintenance.

A maintenance is planned on our network, which will affect the Control Center and the Customer-hub, [...]

Affected Services: Control Center (Smart Servers) and customer hub
Start: 21-01-2012 12:20
Time to resolution: Undetermined
Impact: Control Center inaccessible along with customer hub
A incident which we are currently investigating on our servers affect the Control Center (Smart Servers) and customer hub.
The Control Center along with the customer hub will be unavailable for an undetermined period but access [...]

Update: 2012-01-19 11:20EST – Maintenance of the Control Center is now completed. If you have any questions or notice any problem, please contact our support team ( http://www.iweb.com/contacts).
–
Update: 2012-01-19 11:00EST – Maintenance is still ongoing. We’ll give you an ETA as soon as possible. Thanks for your patience.
–
Update: 2012-01-19 8:00EST – Maintenance is ongoing. [...]

Update: 10:00 EST – Maintenance is completed. All services are now up and running. If you have any questions, please contact our technical support team (http://www.iweb.com/contacts/).
–
Update: 9:10 EST – Maintenance is still ongoing. We need to extend the maintenance of 45 minutes. We thank you for your patience.
–
Service affected: Customer Hub
Start: Monday, January 16, [...]